Refund & Cancellation Policy

Last updated: June 9, 2026

This policy explains how billing, cancellations, and refunds work for paid Papervine subscriptions, operated by Papervine, LLC.

1. Subscriptions & renewals

Paid plans are billed in advance and renew automatically each billing period (monthly or annual, as selected) until cancelled. Your card is charged through Stripe at the start of each period.

2. How to cancel

You can cancel anytime from your dashboard billing settings or the Stripe customer portal. Cancellation stops future renewals; your plan stays active until the end of the current billing period, after which it will not renew.

3. Refunds

• Subscriptions are generally non-refundable for the current period once billed, except where required by law. After cancelling, you keep access through the end of the period you already paid for.
• Annual plans: we do not provide prorated refunds for unused time unless required by law or stated otherwise in writing.
• Billing errors: if you were charged in error or experienced a material service failure, contact us within [REFUND WINDOW, e.g. 14] days and we will review and, where appropriate, issue a refund or credit.

4. Free trials

If a plan includes a free trial, you will not be charged until the trial ends. Cancel before the trial ends to avoid being billed.

5. Chargebacks

If you believe a charge is incorrect, please contact us first at support@papervine.io — we will work to resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account.

6. Contact

Questions about billing or refunds: support@papervine.io